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Profile Id: 123389    8-Feb-2015
Title:   10 yrs of exp Siebel CRM
Name:   RAMESH ()
Location:   Bangalore - karnataka -
ERP / CRM Implementation  
  • Siebel Product Configuration
  • Siebel Order Management
  • Oracle

Dear Patron ,

I prefer type of work - Part-Time, Full-Time, Contract Basis. Expecting remuneration in terms of Time Bound.

My Skill - Siebel Order management and Siebel Product Configuration.

My prefered location for assignment - Anywhere, Agra, Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Mumbai - Anywhere

Jobs handled -

 10 years of total experience in IT and non IT Industry.

 8.3 years of experience in Siebel in multiple roles as a Siebel Configurator, Siebel Subject Matter Expert (SME), Business Analyst and CRM Solution Architect.

 Functional experience includes Siebel Power Communications, , Siebel Order Management, Siebel call center application

 Primarily involved in Solution Designing and Customizaton/Implementation of CRM applications using SIEBEL CRM tools.

 Three successful Siebel projects implementation experience in Telecommunications domain in all the phases of SDLC.

 Extensively worked on eConfigurator, Siebel Pricing and Product setup/Product Administration.

 Good telecom application domain knowledge and work experience in Telecom projects.

 Having Good expertise on Czech and Dutch CRM language Applications.

 Expertise in implementing complex solutions in the area of Order Management for world leading Telecom clients including – KPN,TelefonicaO2 and MTS Allstream.

 Holding Master’s degree in Computer Applications (MCA), graduated in 2005.

 Interacted extensively with support, Professional Services, implementation team during execution of projects and while working with Siebel Practice Core Group.

Addtional Activies Skills & Siebel Certifications:

 Got rewarded continuously 3 times as best performer in the Project and best trainer in Siebel Boot camps arranged by HP AIS Team.

 Siebel CRM 8 Certified in Core Consultant

 Siebel CRM 8.1 Certified in Business Analyst

 Siebel CRM 8.1.1 Certified in Sales Specialist

 Siebel CRM 8.1.1 Certified in Pre-Sales Specialist

 Involved in Presales and RFP’s.

Areas of Expertise:

 Solution Designing

 Business Requirements Analysis and Gap Analysis

 Preparing High level Functional Specs and Technical Detailed Designs

 Order Management Process in Telecom Domain.

 Expertise in Product e-configurator

 Time and Resource estimation for new requirements

 Team building and daily & weekly status reporting


ITCC – Smart Metering ,Riyadh (June 2014 –Dec 2014)

ITTC the investment arm of the government’s Public Pensions Agency (PPA), which is also developing the $10 billion King Abdullah Financial District (KAFD) in Riyadh.

Roles and Responsibilities :

 Working as a Solution Architect on Solution, Functional and Technical Definition design implementation of Subscriber Management, Customer Management, Billing, Invoicing modules.

 Solution Designing

 Order Management process in telecom Domain

 Involved and worked on Product Configuration.

 Worked on Siebel Customer Management and Siebel Reports.

#2 Project :

MTS All stream, Canada ( Dec2009 – June2014)

MTS All stream is a wholly-owned subsidiary of Manitoba Telecom Services Inc. As one of Canada`s leading national communication solutions companies, MTS All stream provides innovative communications for the way Canadians want to live and work today. The Company has more than 100 years of experience, with 6,000 employees across Canada dedicated to a mission of delivering true value as seen through the eyes of our customers. The Company`s extensive national broadband and fiber optic network spans almost 30,000 kilometers.

( Siebel 8.1 – Power Communications and Partner Portal applications )

 Requirements Analysis and creating Requirements Traceability Matrix.

 Identifying the complexity of the business requirements. Preparing time and resource estimations for new work items and change requests.

 Prepared High Level Solution Design and Technical Detailed Designs.

 Restyled existing design of order management process, as there is huge number of business product rules degrading the PRM application performance.

 Analyzes and develops complex Siebel Customizations, Workflows, Product Configurator and TBUI.

 Worked on Product Management Module in Design, Implementation& testing.

 Designed more than 45 different Rate Plans in the Administration Product.

 Worked on Rate Plan Features & Modifications on the relationship for Rate plan features, Plan Required Features, Plan specific Features.

 Modified vanilla OM workflows for the requirements of Asset based Ordering.

 Worked on Order Management cycle implementing by TBUI.


Telefonica o2,Czech Republic (July2009- Dec2009)

Telefonica is a Spanish Telecommunication company, created in 1924. Operating globally, it is one of the largest fixed-line and mobile telecommunications companies in the world: 3rd in terms of number of clients, only behind China Mobile and Vodafone, and in the top five in market value. They were behind China Mobile, AT&T, and Vodafone in November 2007.

( Siebel 7.7 – eCommunications)

 Coordinating with client’s Business Analyst team.

 Preparing Functional and Solution Design documents for order management of mobile customers and Value Added Services change requests.

 Taking initiative to improve the application and producing the requirement and get it socialized and understand the need to business

 Produced the guidelines document that needs to be followed by dev team while building code/UI for Siebel eSales application

 Working on various proposals for improvement of the online application and presenting it to business stakeholders for their approval and funding


KPN Telecom, Netherlands ( June2008- july2009)

KPN is a Dutch incumbent Telecom operator, serving 5 million consumer customers and 1 million business customers with high-quality telephone, Internet and television services and products and is an all-round provider of ICT services. KPN group provides mobile telephony services with separate brand names in Germany (E-Plus) and Belgium (BASE).

( Siebel 7.8 – eCommunications, Dutch Language applications )

As a Senior Siebel Developer and Siebel SME involved in,

 Coordinated with client’s onshore Business Analysts team and provided the required Siebel technical assistance as a Siebel SME and prepared Solution Designs.

 Produced high level functional specifications and technical detailed designs.

 Implemented customizations for BR2 and BR3 requirements.

 Working close in co-ordination with the Design and the BA team to understand the same.

 Understanding the high level design for a requirement and creating the Low Level design working together with the design team.

 Analyzing the existing defect reports, understanding its trends and trying to take pro-active measures to reduce the count for the defects

 Conducted reviews for Technical Designs, Code, UTC and System Test Cases.


ACS Vector 4.0, U.S ( Nov 2007 – June2008)

Affiliated Computer Services, Inc. (ACS), headquartered in Maryland, Texas is a premier provider of diversified business process and information technology outsourcing solutions to commercial and government clients worldwide. The account management features and customer service capability of Vector are highly customized to meet the specific needs of the Transportation sector.

 Understood Business requirements and helping in redefining design document

 Customizing the Application using Siebel Tools to customize Applets, Business Components and Business Objects according to the client requirement.

 Extending the Application features, write scripts according to Business requirements.

 Worked on User Properties according to the requirements.

 Customizing the Application using Siebel Tools to customize Applets, Business Components and Business Objects according to the client requirement.

 Customizing Joins, links, MVL link and MVG Applet, Pick List, and other controls

 Writing the Business Services according to the requirements.

 Creating tables, extending columns according to the Business needs.

 Involved in Document generation of Templates.

DetNortisVertias,Norway (June2007-Nov2007)

DNV Certification has certified Management Quality Systems since the 1970’s. Today, DNV is a world-leading certification body in verification, assessment, and Certification, and their customer base included small and large companies in most industries.

 Involved in Analysis business requirements, re-design and implementation.

 Understanding the Requirements from the client.

 Understanding the business processes for preparation of Content used for development of iHelp.

 Prepare test data and test methodologies to assist in testing the functionality in the test environment.

 Involved in all the modules of Administration iHelp items.

 Involved & developed iHelp Items for all the modules of the Application.

 Involved in Document generation of Templates.

 Involved in preparing correspondence templates according to the requirement.