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Profile Id: 100447    16-Aug-2011
 
 
Title:   Siebel Solution Designer
Name:   SHRADDHA SHAH (B.E Computers)
Location:   Bangalore - Karnataka -
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ERP / CRM Implementation  
  • SIEBEL
 
 

Dear Patron ,

I prefer type of work - Part-Time Full-Time Contract Basis. Expecting remuneration in terms of Hourly Basis of appx. Rs.40000 Per Month.

My Skill - Siebel Configuration,Workflows,Scripting,EAI, Smart Script.

My prefered location for assignment - Anywhere, Bangalore

Jobs handled -

Trained in Siebel 7.7 with about 5 years in implementation, upgradation, deployment and testing of Siebel CRM v7.x, v8.x Applications, understanding the architecture, scope and functionality..


Professional Experience:

Project : Starwood Hotels

Duration : Feb2010 – Till Date

Role : Team Lead

Product : Siebel 8.0 (eHospitality), Oracle 10g DB

Environment : Windows XP

Description:

Starwood is using Siebel eHospitality vertical to implement the business requirements.

The hospitality industry provides venues for many kinds of events, including conferences, meetings, celebrations, seminars, and so on. Siebel Hospitality is designed to help event planners and event operations personnel within hospitality firms improve their efficiency when performing the business tasks

Involvement:

• Coordinate with the onsite team to get clarity on the requirements and design requirements

• As a Siebel Consultant involved in developing current release by automating the manual processes of the quote during Phase 0 of the project. Involved in designing and analysis of business requirements with various interfaces.

• Playing the role of Offshore Team lead was responsible for gathering technofunctional requirement and mapped them into business logic.

• Managing and mentoring the team members.

• Responsible for interviewing candidates for hiring into this project.

• Have researched and developed the business rules for the highly complex business entity “Quote”.

• Have provided the high level design for the interface between the Siebel and other interfaces involved in the Creation of Quote process.



Project : NYCHA Improving Customer Experience (NICE) Project (Release 2)

Duration : March 2009 Feb 2010

Role : Senior Developer

Product : Siebel 8.0 (Public Sector), Oracle 10g DB

Environment : Windows XP

Description:

The New York City Housing Authority (“NYCHA”) is the largest public housing authority in North America.

NYCHA’s Conventional Public Housing program provides decent and affordable housing in a safe and secure living environment for low and moderateincome residents. NYCHA also administers a citywide Leased Housing Program, subsidizing rents in apartments it does not own.

Siebel along with other systems/applications like Oracle BI Publisher, Global Bay (Handheld), Oracle Fusion, Maximo etc are used to implement NYCHA’s programs.

Involvement:

• Coordinate with the onsite team to get clarity on the requirements

• As a Siebel Consultant involved in developing current release by automating the manual processes within Leased Housing, Application and Tenancy Administration (ATAD) and Maintenance Operations, using Siebel 8.0, assisting in design of Inspections, Move Out a participant, Annual Recertification, Restoration and Eviction processes, travelling to standard business meetings at client location to represent offshore BR functional lead gaining knowledge on the LH lifecycle to implement them into business logic ,and working closely with new developers both offshore and onsite.

• Playing the role of Offshore BR lead was responsible for gathering technofunctional requirement and mapped them into business logic during her onsite assignment. Also conducted meetings with the clients and BA’s during her stay at the client location.

• Have researched and developed the business rules for the highly complex "Process a Lease Up" and "Lease Renewal" processes for Leased Housing with process flow.

• Have provided the high level design for the interface between the Siebel and Global Bay Access Point.

• Have provided design solutions for Process a Lease Up, Annual Recertification and Manage an Appeal process.

Client: British Telecom, UK

Role: Siebel Designer/Tech Lead

Project: OneSiebel (Tech Mahindra, Bangalore)

Duration: Sept 2006 – November 2008

OneSiebel is the CRM platform currently being deployed to Major Business, Global Services and BTNI(British Telecom Northern Ireland ).It is a platform that is intended for all account managed customers and leverages the latest Siebel 7.8 technology.

It is an instance of Siebel, which allows major Wholesale Customers to place Orders & track its progress. It is also used to store account, inventory and product information. Also, OneSiebel is used by BT agents to raise Service Requests against any complaintsissues relating to the products which BT caters to its end users.

Order creation and fault placement on One Siebel can be done via following 2 channels

1)One Siebel Internal Application – Used by Call Centre Agents.

2)One Siebel External Application (BT.Com) – Used by the End Customer.

Using eConfigurator we have Designed UI for internal application. We have designed 35 Customized Products for BT Wholesale Market.

Responsibilities:

• Studied the requirement and highlevel design for the Fault placement process and prepared the Lowlevel design document to configure the application and interfacing of the system with external systems with Siebel Integration capabilities.

• Customized the outofthebox using Siebel Tools creating and modifying business objects, business components, views, screens and applets.

• Involved in the configuration of Static & Dynamic Picklists using Joins and LOVs.

• Customized Pick Applets, Associate and toggle applets and configured MVGs using Links, MVLs and MVFs.

• Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods.

• Developed inbound / outbound Workflows, Workflow Policies and Workflow Actions for automation of order and billing processes and integrating with the external systems.

• Created Custom business services, Siebel EAI Business Services, Integration objects, EAI Data Mapper, XML Converter.

• Worked on Inbound and Outbound Web Services to combine componentbased development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).

• Integrated Siebel with external Billing system through IBM MQ Series middleware using EAI MQSeries Transport, Integration objects using DTD Wizard and EAI Business Services.

• Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.

Environment: Siebel 7.8 eCommunications (Sales), Tools 7.8, Oracle 9i.



1) L2C (PreSubmit Team 1)

Duration Sep 2006 17th April 2007

Environment: Windows 2000 Professional, Siebel Tools 7.8, Siebel eCommunications 7.8

Designation: Technical Associate

Job Profile: Working on Siebel eConfiguration. Hands on general configuration, escripting, EAI including Virtual Business Components (VBC), Workflows, Integration Objects, Web Services, XML, Datamaps.

Responsible for designing UI. Creating Applets, VBCs, Writing server scripts and browser script, creating new Integrations Objects using WSDL(Web Service Description Language) file .Creating new Screen and Views. Managing visibility of applets/screens/views using visibility concepts. Currently, learning Assignment Manager.

As a Developer was involved in the development of various functionalities required in OneSiebel in the Release 6, 7 & 8.

Achievements : Our Team won the Best Team Award for the Release 6.

2) Visibilty Team

Duration – April 2007 December 2007

Environment: hp Compaq, Windows 2000 Professional, Siebel Tools 7.8,Siebel eCommunications 7.8

Designation: Technical Associate

Job Profile: As project proceeds deploying requirements in Releases and following Agile Methodology, all development activities are done under these Releases.

I was involved in Release 6 ,7 and 8

As a Team Member,

• Involved in UI Designs For Internal As well as External Users

• Involved in escripting tasks and General Configuration.

• Involved in creating new and altering existing Workflows.

• Have also lead the team in achieving the goals.



3) Troubles To Resolve – T2R team

Duration – December 2007 – November 2008

Environment: Windows 2000 Professional, Siebel Tools 7.8.2,Siebel eCommunications 7.8.2

Designation: Engineering Team Designer

Job Profile: Played a key role in developing the low level designs as per the client requirements. I was actively involved in discussion with the business analysts and Clients.

As a Designer,

• Involved in developing Designs For Internal As well as External Users

• Involved in assisting the developers to develop interfaces using Siebel Integration objects, workflows , EAI concepts.

• Involved in escripting tasks and General Configuration.

• Have also lead the team in achieving the goals of the project and meeting the timelines of the project

• Also, won an award for Valuable Team player (Cookies Award) during design contribution done for T2R.



Certifications:

Siebel 8.0 Order Management

Siebel 8.0 Pricing Configuration

Awards / Recognitions:

Tech Mahindra – Valuable Team player Award 2008

Trainings:

Siebel 7.7 Essentials

Siebel 7.7 CCC

Siebel 7.7 EAI

XML basics

Basic Java

Siebel 8.0

SQL


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