Dear Patron ,

I prefer type of work - Part-Time Basis. Expecting remuneration in terms of Project Cost.

My Skill - A detail-minded and results-driven leader with 10 plus years of experience in the BPO industry. Ability to lead a team and perform reporting functions. Experienced in voice processes including Collections, Customer Service, Inbound & Outbound Calling. Ensured consistent delivery of SLA’s. Ability to communicate and interact effectively with all levels of associates and management (Onshore/Offshore) Ability to achieve results adhering to strict timelines. Ability to resolve conflicts..

My prefered location for assignment - Anywhere, Mumbai - Anywhere, Mumbai - Town, Mumbai - South, Mumbai - Western Suburb

I as a company deals in - Audit calls and emails from the communication standpoint. Analyze the audit data and accordingly prepare and implement an action plan. Facilitated customized programs. Conducting New Hire Process Training. Designing modules in regards to Indianism, functional Grammar, Accent Neutralization, MTI, sentence stress and intonation. Conducting follow-up feedback sessions with team leads and agents to ensure upward trend in the teams’ performance. .

Jobs handled -



J.P Morgan Chase October 2006 to October 2008

Sutherland Global Services October 2008 – June 2012

Ocwen Financial Solution Pvt. Ltd June 2012 till 31st July 2017

NTT India Private Limited August 2017 till date.

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