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Profile Id: 136503    11-Dec-2017
 
 
Title:   Experienced Desktop Support Tech
Name:   SYED HASHIMI ()
Location:   Hyderabad - Andhra Pradesh -
VIEW COMPLETE CONTACT DETAILS
 
 
Networking / Hardware / Telephone Systems  
  • Computer / Server
  • Hardware Computer / Server
  • Networking Wireless
 
 

Dear Patron ,

I prefer type of work - Part-Time, Full-Time, Contract Basis. Expecting remuneration in terms of Hourly Basis of appx. Rs.500 Per Hour.

My Skill - ● Hardware/Software Technical Troubleshooting and Installation ● Software Installation ● Problem diagnosis for Laptops, Printers, Phones ● Network/hardware Configuration ● PC migration/deployment ● Preventative Maintenance ● Provide excellent customer service & complaint handling ● Preformed BMC Remedy and worked work orders.

My prefered location for assignment - Anywhere, Ahmedabad, Hyderabad

Jobs handled -

TECHNICAL SKILLS

● Hardware/Software Technical Troubleshooting and Installation

● Software Installation

● Problem diagnosis for Laptops, Printers, Phones

● Network/hardware Configuration

● PC migration/deployment

● Preventative Maintenance

● Provide excellent customer service & complaint handling

● Preformed BMC Remedy and worked work orders

PROFESSIONAL EXPERIENCE

June 2017- August 2017 Diversant LLC

Worked for Verzion as Brand Ambassador performing activations/upgrades for prepaid customers existing and new customers setup table to show new customers and exsiting phones phones which Verizon carry at Walmart electronics department. Also ensure products are on display, functioning properly and presentable to customers.

November 2015- May 2017

Also ensure products are on display, functioning properly and presentable to customers.

Creative Channel Services

NCR Corporation Break Fix Technician

August 2016- November 5th

Performed repairs and replace components on equipment such as PCs, workstations and peripherals, printers, front-end POS systems; Assist in site preparationincluding installation of cable, staging of equipment, and testing of equipment few systems I had performed involved using Win10 Peak Systems

May 2014- June 2016

IT Support

● Performed troubleshooting to diagnose common computer and printer problems

● Handled upgrades of hardware and software components

● Provided installation, relocation, additions and changes for computers and printers

● Provided users with efficient technical support by responding quickly to their concerns regarding access of network resources

● Maintain, analyze, troubleshoot break/fix issues and rebuild desktops and laptops

● Varies End Client mainly were Financial companies like UBS, JP Morgan CHASE.

● Performed Windows 10 deployment tasks including:

● Image new and existing PCs

● Backup and migrate user data

● Troubleshoot deployment related issues

● Follow the client`s methodology and deployment check list procedure

Exxon Mobil November 2014- February 2015

Perform diagnoses and troubleshoot common computer and printer problems

Handle upgrades of hardware and software components

Successfully install, move, add and/or change computers, printers and workstations

Provided users with efficient technical support by responding to needs, questions and

concerns with their access of network resources

Performed analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommended and implemented corrective solutions, including off-site repair for remote users as needed.

● Installed, configured, tested, maintained, monitored, and performed troubleshooting for end-user related hardware and software in order to deliver required desktop service levels.

● Submit work orders for client using BMC Remedy

● Configure VP, mapping printers successfully working on Windows 7 and Windows 8

● Change smart card users from Java to .NET 75 the time along desktops, laptops DELL

Texas Human Services March 2014- April 2014

IT Support

Performed Windows 7 deployment tasks including:

● Image new and existing PCs

● Backup and migrate user data

● Troubleshoot deployment related issues

● Follow the client`s methodology and deployment check list procedure

● Return old drive/machine to inventory

● Update inventory systems

● Deploy 4 PCs per hour using DMT (Dell migration Tool) as peer to peer

● Windows XP to Windows 7 migrations, Desktop Support Refreshes computers from XP (and similar) to Windows 7 operating systems.

● Test configured systems for appropriate functioning and troubleshoot for any errors

● Assists Configuration Technicians

● Performed PC migration and deployment.

● Worked with Audio Visual equipment at different sites

● Break fix hardware issues for Laptops (DELL) 75 the time along desktops, laptops DEL

Apex Systems Inc/ Cigna, October 2013-November 2013

Desktop Support

● Responsible for imaging and rolling out Windows 7 software update for all computers on-site and for remote users.

● Migrated a minimum of 3-5 PCs per day

● Tracked and documented asset tags and serial numbers of deployed PCs

● Tracked and documented all migration issues and their related resolutions

● Prepared old PCs for disposal

Global Solar Lamps November 2011 March 2013

IT Support

● Provided clients desktop computing and maintenance including installing, diagnosing, repairing, maintaining, and upgrading workstation hardware and equipment to ensure optimal performance.

● Performed troubleshooting for problem areas (remotely, in person, by telephone, or via e-mail) in a timely and accurate fashion, and provided end-user assistance where required.

● In charge of creating, testing and deploying Windows 7 images created via SCCM and USMT tool.

● Performed on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommended and implemented corrective solutions, including off-site repair for remote users as needed.

● Installed, configured, tested, maintained, monitored, and performed troubleshooting for end-user related hardware and software in order to deliver required desktop service levels.

Global EPC Services, Houston, TX October 16 2009 March 2011

IT Support/Field Service

● Analyzed and resolved technical problems for established networks.

● Planned, tested, recommended, and implemented network and workstation hardware and software.

● Provided network documentation, training and guidance to computing system clients and programmers.

● Conducted technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system.

● Installed, upgraded, and configured network printing, Established user profiles, directories, and security.

● Worked as a team member with other technical staff, such as systems to ensure connectivity and compatibility between systems. 75 the time along desktops, laptops DEL

● Installed, provided support for and maintained new hardware and software.

● Managed email, anti-spam and virus protection.

● Performed PC migration/deployment

● Worked with Audio Visual equipment at different sites performed Active Directory

Bright Star Energy Inc., Houston, TX March 2006 December 2008

IT Support

● Performed daily review and managed reports for Desktops and laptops

● Handled dispatches outside of normal working hours.

● Performed 80-90 repair/service and 10-20 merchandising.

● Performed testing for issues pre-deployment on 64 bit processors machines & windows 7.

● Set up printers and scanners and other hardware device.

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