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Profile Id: 92044    6-Feb-2018
 
 
Title:   Siebel 8 Certified Consultant
Name:   RAVISHEKAR ()
Location:   Hyderabad - Andhra Pradesh -
VIEW COMPLETE CONTACT DETAILS
 
 
ERP / CRM Implementation  
  • Administration
  • EIM
  • Project Management
  • SIEBEL
 
 

Dear Patron ,

I prefer type of work - Part-Time, Full-Time, Contract Basis. Expecting remuneration in terms of Hourly Basis of appx. Rs.Negotiable Per Hour.

My Skill - I have 18 yrs of Siebel end-to-end development , implementation, Release management and Production Support experience. .

My prefered location for assignment - Anywhere, Ahmedabad, Hyderabad

Jobs handled -

· Nineteen years of Design, development and Implementation of Customised software and application packages. ·

10+ years of management experience managing teams, vendor resources, both in India and US.· Worked in US for 3 ½ years for clients like IBM Global Services on CRM endtoend implementation as Deployment Lead etc.· Twelve plus years of Siebel endtoend Development, Integration & rollout experience.



· Successful full life cycle Siebel Development, implementation experience for clients like Citibank, AT&T, IBM, Microsoft and Oracle.· Have managed projects of team upto 20 members.· Work Experience on the following Verticals/Horizontalso Siebel Call Centero Siebel Saleso Siebel Serviceo Siebel eFinanceo Siebel eService,o eChannel, o eCommunication ando Siebel Marketing· Siebel ePharma 8.1.1.3Key Focus Areas :· Siebel Call Center / Sales Applications· Siebel Analytics / OBI EE Plus· People Management and Vendor Management· ITIL process implementation· Project Management.
I give you few of the references as below:
 
Reference 1
Reference 2
Reference 3
Company:
Microsoft Corp.
Oracle India Pvt Ltd.
Wipro.
Address:
Redmond, USA
Hyderabad
Hyderabad
Contact:
+1-425-442-4125
9704488850
8886866627


PROGRAM MANAGER - AGREEYA GULF SOLUTIONS INC.,(CONTRACTED TO WIPRO) ABU DHABI, UAE JULY’14 – MAR’15

• Liaise proactively with the business to ensure that it gets the most out of the current systems and identify opportunities to support the tactical and strategic requirements.

• Manage the dependencies between the program from both technical and resource perspective

• Ensure tracking costs, expenses, resource utilization, issue and risk on assigned projects. Own timely escalation to management.

• Manage both IT and business resource across the program of projects in direct and indirect control in the role of Program Manager

• Handling Delivery and Project Management from Onsite and manage Offshore/Onsite Team

• Interacting with Technology partners & with clients for requirements gathering.

DELIVERY HEAD AT PEGASYS TECHNOLOGIES INC, HYDERABAD AUGUST’12 – JULY’14

• Deliver assigned projects on time and within budget working as part of a team.

• Deliver solutions to business problems in a delivery focused and fast paced environment.

• Manage both IT and business resource across the program of projects in direct and indirect control of the Program Manager

• Manage the dependencies between the program from both technical and resource perspective

• Liaise proactively with the business to ensure that it gets the most out of the current systems and identify opportunities to support the tactical and strategic requirements.

• Develop an approach to delivering individual projects and a program that ensures the needs of the business are met.

• Provide CRM consulting in deciding which product suits their business needs to ensuing customers.

• Implementation of SalesForce and integration with Market Demand Generation Software

• Worked within the marketing group to prepare web presence and marketing material to coincide with product development roadmap.

• Built partnership with local business to trust FieldAware with running the crucial scheduling, documentation, inventory and billing sections of their business and supported those businesses thru the development and issues risen as the product matured.

• Performed competitive analysis, field interviews and business process assessment with large volume of field service related business for application requirements gathering.

• Translated analysis findings to development group to prioritize build efforts and initiate product build.



GLOBAL DELIVERY HEAD-CRM AT POLARIS SOFTWARE LABS LTD, CHENNAI JULY’11 – APRIL’12

• Managing the process of Release management by cohesively working with internal / external teams to project release plan and incorporate their schedules in the overall project plan

• Conducting timely meetings with all the internal /external management teams in regards the status of the project schedules and issues, if any.

• Initiating and developing relationships with key decision makers in target organizations to discuss scope of the project and involve the decision makers as part of Project management office team (Release Team).

• Act as a Siebel technology expert on the team and participate in architecture, design, development, and deployment activities for Siebel projects.

• Ensure tracking costs, expenses, resource utilization, issue and risk on assigned projects. Own timely escalation to management.

• Managing and leading project team to drive deployment of several projects and process improvement strategy & methodology, ensuring maximum operational efficiency

Worked for TEVA PHARMA, as an Independent Freelance Consultant Oct’10 – Dec10

Project : TEVA pharma’s core business is into Generic Drugs manufacturing and reselling to the retailers. To expand their customer base and provide better service to the existing customers , TEVA in a phased manner has planned to implement Siebel Pharma across the global offices and as part of it , pilot project was initiated for Italy initially.

Environments : Siebel 8.1.3 ; Windows 2008 R1 Servers, ADSI, Oracle 10g, Veritas Cluster

My role :

• Installation & Configuration of Siebel Servers, Gateway and Document Servers

• Configured ADSI authentication process for Siebel servers to the entire TEVA environment

• Troubleshooting and problem solving of Siebel Servers related issues both L3 & L4

• Adhering to SLAs for the Service Requests related to Siebel Production environments

• Maintenance of Production Support of all Siebel environments across TEVA Italy.



PRINCIPAL CONSULTANT AT ORACLE INDIA PVT. LTD, HYDERABAD SINCE NOV’06 – OCT’10

o Hands-on Siebel 8.x system support, design, technical architecture, implementations, upgrades and patches.

o Installing, configure, and troubleshoot Siebel Servers (Enterprise, Server, SWSE, Gateway, and File System) in a Linux Environment. Apply product specific patches and post installation patches for Siebel modules.

o Discussions with stakeholders for timely Product upgrades and patches and getting their buy-in for downtime and deploying the same as per the schedules to give better ROI to stakeholders / customers.

o Siebel Remote, Multilingual Installation, Knowledge of workflow, Assignment manager, EIM loads (Legacy data loads).

o Siebel System Architecture utilizing multiple servers Load Balancing using Siebel internal, F5 Networks Big IP, and MLOV.

o Siebel System Administration daily activities such as configuring application components, parameters, and configuration files; using the Siebel command-line server manager interface; logging and event notification, gathering diagnostic information using Siebel Application Response Measurement (SARM); supporting High Interactivity clients; and using Application Deployment Manager (ADM) to deploy application customizations.

o Siebel authentication and access control using LDAP, Active Directory and SSO (Siebel authentication adapters).

DEVELOPMENT MANAGER AT MICROSOFT R&D INDIA PVT. LTD, HYDERABAD MAY’05 – JUNE’06

• Preparation of Gap Document and Functional Specifications based on the Business requirements shared by the customer.

• Project Plan Scheduling – System Integration Testing, Cost Estimation & review tracking

• Effective resource utilization, Risk Management, Escalation

• Managing the offshore project development effort of Siebel global implementation for Microsoft internally.

• Managing the vendor resources and strengthen the vendor relationship.

• Managing Redmond relationship and focusing on insourcing as well.

PROJECT MANAGER AT SIERRA ATLANTIC SOFTWARE SERVICES LTD., HYDERABAD SEP’04 – MAY’05

• Leadership team for practice, including business strategy, growth plans, business development and pre-sales support such as market scoping, analysis and marketing collateral.

• Responsible for competency development of entire CRM group, including hiring strategies, training, project methodologies, project readiness.

• Proposal development & presentation, understanding client requirements, leading solution design, and architecture review.

• Accountable for customer satisfaction, remarkable service, project profitability and employee satisfaction in his/her projects.

TECHNICAL MANAGER AT INFINITE COMPUTER SOLUTIONS, BANGALORE APRIL’04-SEP’04

• Build project team from diverse resources. Ensure available resources are used in the most efficient and effective manner. Mentor team members (internal standards, processes, etc)

• Communicate effectively with project team to establish clear project goals, analyze project work process, and recognize problems in a timely manner. Communicate project status updates on a regular basis to project team, project stakeholders, and executives.

• Ensure that high quality standards for Siebel product development are established and adhered to.

PRINCIPAL CONSULTANT - IBM GLOBAL SERVICES, INDIA AUG’03 – FEB’04

 Preparing the estimates for Change management Requests (CR’s) like the time required, required resources etc.

 Monitoring the data loads in production and in the event of any problems occurred, determining the cause

 Involved in the analysis , design and development of the CR’s

DATA OPERATIONS TEAM LEAD AT IBM ATLANTA DEC’2000 – JULY’2003

 Data Operations team in North America in the position of a Team Lead

 Migrating legacy data from existing applications to Interface tables and analyzing the data to be imported and the interface. Tables for proper transfer of data.



DATA MIGRATION LEAD AT AT &T FIXED WIRELESS, NEW JERSEY

 Prepared the Interface Design Specifications and Data Mapping

 EIM Planning, Design & developing of programs for Data Migration

 Design & development of EIM process

 Siebel Administration, Workflow & Assignment

DATA LEAD AT CITIBANK N.A Prague – Czech Republic Oct99-May 00

 Requirement/Feasibility study of the Prospect Database Management System

 Designed the Data model for Siebel Sales and Service Modules & Handled Data mapping between Legacy Database(s) and Siebel Database.

 Installation of the Siebel client, tools, Siebel Server, Siebel Gateway server etc and assignment of various server components to the Siebel server and trouble shooting.

SIEBEL ADMINISTRATOR AT CITIBANK – INDIA JUN 99 – SEP 99

 Installation of the Siebel Application Database (objects), Client, Gateway Server, Application Server

 Setting up the Siebel Development Environment for Configuring the Siebel Applications using Siebel Tools and Repository

 Customization of EIM for Import/Delete/Merge for most of the Siebel entities that were used.

 Automating some of the workflow policies of the Bank using Siebel Workflow Manager.


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