Home   |   Sitemap |   About us |   Resources |   Testimonials
Employer's Register   |   Employer's Priority Membership   |   Freelancer's Register   |   Freelancer's Priority Membership
Home | Profile View
Profile Id: 120147    25-Jul-2014
Title:   Trainer, QMS Auditor, EMS Auditor, EnMS Auditor, ISO Auditor, Six Sigma, TQM, content editor
Location:   Chennai - Tamilnadu -
Business Consulting / Consultant  
  • Business Development
  • E-Business Management
  • Educational Consultant
  • International Commerce
  • Operations Planning / Management
  • Technical Consultant
  • Training

Dear Patron ,

I prefer type of work - Part-Time, Full-Time, Contract Basis. Expecting remuneration in terms of Per Day of appx. Rs.3000 Per Day.

My Skill - Quality/ Environmental/ Energy Management System, Six Sigma, TQM.

My prefered location for assignment - Anywhere, Agra, Ahmedabad, Aurangabad, Allahabad, Bangalore, Baroda, Bhubaneshwar, Calicut, Chennai, Chandigarh, Chhattisgarh, Coimbatore, Delhi, Goa, Hyderabad, Jammu, Kashmir, Kolkata

Jobs handled -

Hotcourses India Ltd, Chennai Lead- Process Excellence/ Quality Auditor February 2011- November 2012

Defining the quality metrics

• Responsible for chalking out the quality plan and defining the quality standards for the customer care team

• To conduct a weekly analysis to ensure the work-time balance

Process audits and improvements

• Checking the advertisements on websites to identify errors, perform root cause analysis (RCA), classify and prioritise errors and suggest enhancements

• Assigning identified errors to the appropriate resolution contact/team

• Documenting issues and maintaining status updates, following-up on issues with the relevant team until they are resolved.

• Flagging the non-conformities in the quality circle and brainstorm process improvements

• Testing and signing-off (user acceptance testing) the created/modified web features and performing impact analysis prior to releases.

• Compiling weekly/monthly reports on the quality process and reporting to the top management.

Client retention

• Handling client grievances and resolving them

• Conducting a mystery shopper exercise and preparing an executive report to the top management to demonstrate the response rates of customers for the enquiries made through our websites.

• Conducting an online survey to analyze the quality of customer service and prepare an executive summary (Voice of Customers) of all the findings.

• Re-defining the quality metrics (Process enhancements) based on the customers feedback.


• Training the editorial account managers and the translation coordinators to ensure that all the quality imperatives are adhered to.

• Preparation of training documents and conducting training based on the need analysis.

• Preparing and maintaining a ‘Best Practices’ quality reference manual for the customer care team.

Hotcourses India Ltd, Chennai Content Editor August’ 09- February’11

Content editing

• Responsible for researching clients’ websites, writing and publishing profiles for advertising educational institutions in the UK, USA, Australia and Singapore.

Client servicing

• Client account management- through email and telephonic interactions

• Uploading the text and media content using back office Management system.

BITECH Faculty (Part time) Jan ‘06- Jan’07

• Faculty for ACCA programme handling subjects like Managing People, Management Information Systems and Financial Management.

Ksoft systems Ltd, Chennai Consultant- Business Development and Management May ‘05- May ‘09

Content creation and training

• Designed content (Subject Matter Expert) for an e-learning module

• Designed and developed training modules and customised training programme based on the training need analysis to enhance the students’ skill efficiency

• Organising motivation sessions for the students to keep them motivated through the course.


• Managed the recruitment process for BPO clients.

Marketing Coordination and Documentation

• Coordinator of Project Job Connect

• Intensively researched the web and prepared concept papers and project proposals


• Managed the calendar of the MD- Scheduled and coordinated his meetings and travel plans

The Chennai Chemical, Karanai Puducherry Process Supervisor September 2001-October 2003

• Overseeing production operations of bleaching powder and bleach liquor

• Management of technical staff as well as manual labour

• Ensure that the final product is of high quality

• Assisted the management with the implementation of ISO 14001