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Profile Id: 96793    2-Jun-2011
Title:   Senior Program Manager
Name:   ALOK SHARMA (B.Tech, Senior Consultant(IT Program Management,) )
Location:   Gurgaon - Delhi NCR -
Business Consulting / Consultant  
  • IT Strategy Planning
  • E-Business Management
  • IT Project Management
  • Operations Planning / Management
  • Project Management
  • Software Consultant
  • Technical Consultant

Dear Patron ,

I prefer type of work - Full-Time Contract Basis. Expecting remuneration in terms of Time Bound of appx. Rs.Negotiable Per Month.

My prefered location for assignment - Anywhere, Agra, Ahmedabad, Aurangabad, Amritsar, Bareilly, Bangalore, Baroda, Chennai, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Indore, Mumbai - Anywhere, Noida, Pune, Tamil Nadu, Tiruvananthapuram

Jobs handled -

 Highperformance top management executive with advanced technology experience in IT: Consistent success in maximizing corporate performance. Mentor, motivate, and lead highperformance technology management, and development teams.

 Effective and wholly accountable in highprofile executive roles: Overcome complex challenges; make highstake decisions in fastpaced, highpressure environments using experiencebacked judgment, innovation, strong work ethic & irreproachable integrity. Competent in planning and executing corporate strategy pertaining to information systems.

 Visionary thinker with global perspective and entrepreneurial drive: Key contributor to enterpriselevel planning and decisionmaking related to the technology.

 Business Domain: Telecom, Investment Banking, Credit Card functions, Networking, Utility Sector, Government, Manufacturing & Maintenance, Media & Content Management (Stellent) and Retail.

 Provided strong technology leadership for driving significant technology innovations and breakthroughs. Versed in international business requirements creating single systems for multinational environments.

I give you few of the references as below:
Reference 1
Reference 2
Reference 3
On Demand.
On Demand.
On Demand.

1. Client : INDUS TOWERS Limited

Tower Operation Center, IMS and Alarm Navigation system for Indus Towers Limited. Since Suration : SInce Jul’09

Client: Indus Towers Limited, Gurgaon India

Details: Indus towers limited is worlds largest telecom company and a result of joint venture by India’s top telecom players i.e. Airtel, Vodafone and Idea. Indus business model is to server not just the existing shareholders but all telecom players in India. The telecom tower portfolio currently stands at over 100,000 towers.

Role: Senior NOC Consultant – Heading the NOC Project portfolio, Vendor Management and Commercial relationships apart from Operations.

Transforming the Telecom Business strategies into IT Strategy and form Program Portfolios for Business Units .

Propose and agree on the target operating model as per the business needs.

Management of the entire program delivery under the NOC portfolios assigned.

Insuring 100 availability of NOC Fault Management System and Alarm Surveillance Systems.

Managing Network KPI’s as per the Operator Companies.

Client management, Contract Management and Vendor Management.

Heading the Gap Analysis exercise and laying processes for minimizing the gaps.


Key Projects Handled

Head MAF IT Portfolio : Investment, Ventures, Retails, JCB (Credit Card), Asset Management, ITIL Service Desk, WAN Outsourcing & Group HR project portfolio. DUration : Apr’08 – Jun’09

Client: MAF Group, MAF Investments (MAF JCB – Credit Cards), Dubai

Details: The four major operating subsidiaries of MAF Group which includes MAF JCB Credit Card Company, Majid Al Futtaim Properties, Majid Al Futtaim Trust, Majid Al Futtaim Retail and Majid Al Futtaim Ventures.

Role: Delivery Head (MEA Region); Heading the portfolios for MAF JCB, MAF Group and ventures; primary accountabilities encompass

Heading the Presales – Solutioning and Delivery across Middle East and Africa region (MEA).

Formulation of IT processes for the startup MAF companies.

Management of the entire program delivery under the portfolios assigned.

Client management, Contract Management and Vendor Management.

MAF Investment Portfolio – Strategic program portfolio across MEA.

MAF Retail Portfolio – Strategic program portfolio for Carrefour hypermarkets.

Group HR Functions Portfolio – HR Program portfolio (Recruitment Management, Talent Management, Performance Management and Succession Planning, )

Complete credit card lifecycle projects like: Credit Card ePortal for online operations; Credit initiation and Risk Management; Collection Works; Credit Card Tracking; Business Intelligence & Campaign Management.

Program Portfolio Management, People Management, Process Management and Quality Management activities.


a. LloydsTSB, Scottish Widows, CFS and Mobile Doctors (F&A Sector Portfolio Commercial) Aug’07–Apr’08

Client: LloydsTSB, Scottish Widows, CFS and Mobile Doctors.

Platform: Delivery Governance, Matrices. Team Size: 144

Details: Xansa was involved in delivering and supporting various services in LloydsTSB which involves GroupIT, F&A, HR Services, and Scottish Widows apart from Mobile doctor’s agencies.

Role: Senior Program Manager / ISCM (F & A); involved in contract management and controlling the commercial plan apart from managing the entire program delivery

b. The BT Account May’06–Jul’07

Client: British Telecom UK.

Platform: Delivery Management, Service Management. Team Size: 75

Role: Program Manager; Managed entire service delivery falls under Xansa delivery portfolio in BT , United Kingdom. Worked in the partnership model and provided cost effective solution delivery in an OnsiteOffshore model.

I was responsible for transforming business strategies into IT strategies and creating business cases, outlining project portfolio objectives, budgets and creating RFPs. Evaluate responses to the RFP, select a suitable vendor and provide leadership and guidance throughout the projects duration to all team members while reporting on the projects progress to a steering committee.

c. The CLUB May’06–Jul’07

Client: CLUB, NHS, ONS (Office of National Statistics), LSC Holborn, UK.

Platform: Microsoft Power Project, Project Matrices, J2EE, Stellent Team Size: 120

Details: The Cabinet Office (Directgov), Department of Health (DH) and the Department of Skills (DFES) undertook a collaborative program with the aim to procure, implement and operate a shared managed service for CMS and ehosting services provision using commercial offtheshelf software components. This collaborative program was known as The CLUB.

Role: Program Manager; Managed customer delivery falls under government sector portfolio in United Kingdom. Worked in the partnership model and provided cost effective solution delivery in an OnsiteOffshore model.

d. LEADA, BRAD and Billing Feb’06–May’06

Client: Yorkshire Water, Bradford, UK.

Platform: Microsoft Power Project, Project Matrices Team Size: 40

Details: YW was among the best water companies in UK. Managed the collection, treatment and distribution of water, supplied around 1.24 billion litres of drinking water each day. The LEADA process and systems was used to deliver an economic assessment and optimization of capital maintenance that meets the cost benefit objective of the UKWIR (UK Water Industry Research) common framework.

Role: Sr. Project Manager; Managed YorshireWater Project Portfolio. Worked across the various phases of the multiple projects and project management life cycle.


Key Projects Handled

GEAM GCM/EMPAC Jun’04–Jan’06

Client: GEAM, Global

Platform: Microsoft Power Project, Oracle 8.1.7, J2EE, Project Management Tools.

Details: GEP, Global units spread across the globe had various applications for the GEP, traders and plant operators to maintain the uniformity across the GE sites in Europe, US , Australia and APAC (Asia Pacific).

Role: Sr. Project Manager; responsible for fulfilling the RFP requests from GEP, GECIS and GE Quartz and Silicon and Handling the Enhancement and New Development for all Mnfg Maintenance category applications. Headed the global onsite teams and ensure accomplishment of client’s expectations; managed the offshore teams; initiated and delivered most of the Manufacturing and Maintenance projects apart from performing on IMO vertical as track Leader in global delivery of GEAM offices.

TDR Feed Migration Nov’03–May’04

Client: UBS Warburg, Liverpool Street, London

Platform: Microsoft Power Project, IBM WebSphere 4.0.2, Oracle 8.1.7, J2EE

Details: The Core Data Service would comprised of TDR as a single system for capturing and storing realtime business events and relevant data to support the credit and settlement risk function.

Role: Sr. Project Manager; Responsible for managing the entire project delivery; headed the multiple teams involved in various activities like Configuration Management Team, IT Operations Team, Application Development Team and managed service.

AIMS Messaging Technologies Telecom Mar’03–Oct’03

Client: UBS Warburg, Suntec City, Singapore.

Platform: J2EE, Sun Solaris, Sybase, Unix Scripts, Clearcase.

Details: AIMS Service delivery was responsible for providing technical support to various messaging applications including TPOS, IBM MQ Series, PUBSUB (Publisher Subscriber System), Web methods and JEEP.

Role: Technical Support Head (PM); headed the teams responsible for providing technical support for all trading application users, settlements, confirmation and OTC derivative clients; providing Technical Support for TPOS users; enhancing TPOS using Java.

PCML Aug’02–Feb’03

Client: UBS Warburg, Liverpool Street, London UK

Platform: Sun Solaris 5.7/ 5.8, Oracle, J2EE, JSP, Unix Scripts, IBM Websphere 4.0.

Details: PCML was a middletier application designed to act as an interface between four existing applications used by UBS. Price Source Applications generated the price information, fetched by the PCML application and after subsequent validation was transmitted to the Price Contribution Transmission Layer. PCML also monitored and controlled the price flow, maintained the vendor template information and controlled the price flow. The Price Control Transmission Layers subsequently delivered this price information to Reuters, Telekurs and Bloomberg. PCML application comprised of four modules i.e.

Contribution Management PCML Administration Configuration of vendor data presentation DashBoard

Role: Project Manager

Memphis Settlements, OTC Derivatives, Marketers Report Feb’02–Aug’02

Client: UBS Warburg, Liverpool Street, London UK

Platform: Sun Solaris 4.0, Sybase, J2EE, Unix Scripts, Apache, IBM Websphere 4.0 and JAVA

Details: UBS Warburg was a leading investment banking and securities bank which provided a full spectrum of investment banking products to the clients. UBS Warburg provided fundamental analysis and relevant trading strategies on the world economy through research at a global, regional and country level. Memphis Application was a straight through process with an option of piping the high valued cashflows to the exception screens for reviews and relevant intervention of traders and Marketers.

Role: Project Manager; Managed Level 2, Level 3 and Level 4 IT teams’; GSD (Global Service Delivery) team supporting various investments banking products like Memphis Settlements, OTC Derivatives, Equity Applications, Memphis Confirmations, RAMBO, and Open Image and also involved in design and development of Marketers Report Application.

WebHotline Jan’02–Feb’02

Platform: J2EE, EJB, XML, UML, IBM Web Sphere 3.54/4.0, XML, JSP

Role: Senior Analyst / Asst. Project Manager; Designed, Developed and Managed the deployments of this functionality using the core competency pool built as shared service for providing the solutioning services across the group. Led the competency group and was responsible for building the competency within the organization on IBM technologies.


Key Projects Handled

Intraclient Jun’01Dec’01

Client: IntraClient Networks Corp. USA

Platform: EJB, JSP, XML, Jbuilder 3.5, J2EE, JavaScript, Bea WebLogic Server 5.1.

Details: IntraClient Networks Corp. (INC) was a Californiabased applications infrastructure provider working on webbased server applications, which included Accounting & Financial solutions for medium to large companies and banks.

Role: Project Leader / Junior Project Manager; accountable for designing, developing and managing the deployment of various functionalities like application administration and online accounts information; coding user module for authorizing the users and creating new users. Responsible for generating all the PM artifacts like PMP, CMP, QP and DR plan. Developed and deployed database interfaces and user interfaces (including Servlet Client).

Workthing.com Nov’00–Jun’01

Client: Guardian Media Group (Workthing. Com), London UK

Platform: Software; Solaris 4.0, Linux, Cocoon, Java2, J2EE, JSP 0.92, Servlets 2.1, XML, UDB, JRUN, Apache, Server, Sun Solaris.

Role: Team Leader (Consultant Analyst/Programmer). Design and Develop the recruitment management system

ARC Engine Aug’00–Nov’00

Client: Winbox.com Brussels, Belgium

Platform: Jbuilder 3.5, J2EE, JDK 1.1.7, Servlets 2.1, XML, Oracle 8 / WebLogic Server 5.1 on Windows NT 4.0.

Role: Team Leader (Consultant Analyst/Programmer). Designed and managed the development of ARC Acquisition Retention and Care Engine for the advanced Mobile Technology”.

Virgin Shopper May’00–Jul’00

Client: DigitalRUM, London UK

Platform: Windows NT 4.0, KAWA, JDK 1.1.7, Servlets, XML and Oracle 8.

Details: The project launched a new webbased shopping application, Virgin Shopper, which facilitated online shopping through the call centrethe Internet to the customer. It contained the log details of the customers, vendors and traders. User Interface modules were designed to provide the brand features comparison, User Registration and Brand Features. The integral features of the system include stock level maintenance, payment bill tracking system, tracking user data per brand and performance tracking.

Role: Analyst & Programmer; Modified the existing programs for XML version; Designed & developed Database interfaces to provide call centres the privilege to update existing user records and new user registration, checking authentication of user and pin validation.

6. DEORAJ Informatics Pvt. Ltd., MumbaiIndia

ApolloSM Internet Trading Jul’99Feb’00

Client: ApolloSM India

Platform: Windows NT 4.5, Jbuilder 3.0, Java (JDK 1.2.2), JavaScript, HTML 4.0, VC++, C++, SQL Server 6.5 and Java WebServer

Details: The module was developed for the customer who wanted to shop for products from the internet. The integral features of the system included store, stock level maintenance, and payment bill tracking system, purchase accounts and performance tracking.

Role: Developer; Coded the static HTML pages and Servlet classes for creating dynamic HTML pages for mailing system. Java Applets were used for creating userfriendly interfaces and graphics. HTML static pages were designed using Dreamviewer.

RMG Intranet System Mar’97Jun’99

Client: RMG Power Corporation, India

Platform: JDK 1.1.5, RMI, Java 2, JavaScript, JavaWebServer1.1 under Windows NT 4.0, ScoUNIX, Oracle 7.3, SQL, PL/SQL.

Details: Intranet System was designed to view and author performance of MIS reports on the entire activities of the corporation. The system was divided into subwebs on department basis and access permissions were given accordingly.

Role: Developer; prepared case diagrams, coded static HTML pages & Servlets classes for creating HTML pages for mailing system.

Dec’92–Jan’97 Erich Jaeger (India) Pvt. Ltd., Mumbai and Indore, India

Subsidiary of Erich Jaeger Gmbh., Germany, new IT consultancy firm involved in Software Development for P Team in Germany.

Technical Executive

 Involved in Oracle DBA and development using From 3.0 and Java Applets/Servlets, Visual Basic and PowerBuilder; provided Technical Support to Indian and Mauritius clients, customization of Compaq lab servers and assembly language programming for TL9396, 80826 range microprocessors.

Executive Trainee / Software Engineer

 Underwent intensive corporate training on various products and assembly language programming for 6 months; Project Development using From3.0 and Java Applets/Servlets, VB and PowerBuilder.