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Profile Id: 91322    2-Feb-2011
Title:   Business consultant
Name:   SHONA U N ()
Location:   Madurai - Tamilnadu -
Business Consulting / Consultant  
  • Financial Consultant
  • IT Project Management
  • Operations Planning / Management
  • Project Management
  • Software Consultant
  • Technical Consultant

Dear Patron ,

I prefer type of work - Contract Basis. Expecting remuneration in terms of Select.

My Skill - Specialised in handling Banking and financial services management.

My prefered location for assignment - Anywhere, Bangalore

Jobs handled -

Assistant Manager –Credit cards (May 2009 till date)

TCS Eserve, G.N.Chetty road, Chennai

• Involved in team management and handling client calls regarding process changes and implementation. Managed teams of 610 members.

• Identified and encouraged process improvement suggestions and controls four to five workflow changes and technology developments implemented and a few under analysis.

• Analyzed gaps during system migration in cards process, primarily in utility payments and coordinated with technology, client and third party in both immediate resolution and root cause analysis to raise issues and track fix of the same.

• Involved in analyzing and providing requirements for end user module (software) for formatting of reports and query handling in process and in testing and signing off the same.

• Involved in fast track training and planning of resources during a series of attrition which happened in the team post migration.

Project Engineer(Testing) – BFSI domain (Aug 2005 to May 2007)

Polaris Software Labs, Navalur, Chennai

• Was part of a testing team involved in writing test scenarios and test cases and execution for the front end module of Wealth management system which interacted with core banking, loans, securities etc, in unit, system and integration testing phases.

• Automated regression, sanity testing and defect reporting using Quick Test Professional scripts, thereby minimizing the time of testing builds.


Handled Credit card process backend of citibankTcs Eserve Ltd.