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Profile Id: 91133    30-Jan-2011
 
 
Title:   Business Process Consulting
Name:   MUKESH MALIK ()
Location:   Delhi - Delhi -
VIEW COMPLETE CONTACT DETAILS
 
 
Business Consulting / Consultant  
  • Process Improvement
  • IT Project Management
  • Project Management
  • Training
 
 

Dear Patron ,

I prefer type of work - Basis. Expecting remuneration in terms of Time Bound of appx. Rs.Negotiable Select.

My prefered location for assignment - Anywhere, Ahmedabad, Bareilly, Delhi, Pune

I as a company deals in - Business Process Improvement .

Jobs handled -

Nov 2006 May 2010:

ICICI Prudential Life Insurance Company Ltd

Sr. Manager Projects

Job Profile:

Design & Deployment of Health claims processing application

First ever In house claim processing in Insurance Industry

Understanding & optimizing user requirements

Ensuring timely & cost effective delivery through development vendors

Designing vendor management framework & monitoring delivery

Sr. Manager Operations Strategy

Job Profile:

Responsible for definition & Deployment of Customer Operations & Service Framework for Rural Operations across the country

Establishing Vendor network with government/public bodies for customer service

Designing New Business ,Service Delivery model & robust vendor management model

Designing process/systems to overcome geographies for Business flow

Service innovations using technology platforms Mobile phones, Branch, Call Center

Customer Centric Service tools Regionalization, Postal/Banks Tie ups

Achievements

Striking 10 Tie ups with government/public bodies

Winner of ICICI Group Quality Award

Designing & Creation of Internal Image & Web based systems for efficient processing

Successful Launch of regionalization across the country

Black Belt training completion

.


Nov 2006 May 2010:

ICICI Prudential Life Insurance Company Ltd

Sr. Manager Projects

Job Profile:

Design & Deployment of Health claims processing application

First ever In house claim processing in Insurance Industry

Understanding & optimizing user requirements

Ensuring timely & cost effective delivery through development vendors

Designing vendor management framework & monitoring delivery

Sr. Manager Operations Strategy

Job Profile:

Responsible for definition & Deployment of Customer Operations & Service Framework for Rural Operations across the country

Establishing Vendor network with government/public bodies for customer service

Designing New Business ,Service Delivery model & robust vendor management model

Designing process/systems to overcome geographies for Business flow

Service innovations using technology platforms Mobile phones, Branch, Call Center

Customer Centric Service tools Regionalization, Postal/Banks Tie ups

Achievements

Striking 10 Tie ups with government/public bodies

Winner of ICICI Group Quality Award

Designing & Creation of Internal Image & Web based systems for efficient processing

Successful Launch of regionalization across the country

Black Belt training completion


.