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Profile Id: 90161    11-Jan-2011
Title:   IT Consultant
Location:   Bangalore - Karnataka -
Business Consulting / Consultant  
  • Business Development
  • Business Planning
  • Controller / Administration
  • International Outsourcing
  • IT Project Management
  • Operations Planning / Management
  • Project Management
  • Technical Consultant
  • Training

Dear Patron ,

I prefer type of work - Basis. Expecting remuneration in terms of Project Cost of appx. Rs.Negotiable Per Hour.

My Skill - o Strong IT background and indepth training with ongoing experience in computer networking technology for more than 17 years .

My prefered location for assignment - Anywhere, Ahmedabad, Allahabad, Amritsar, Bareilly, Bangalore, Delhi, Gurgaon, Hyderabad, Karnataka, Kolkata, Nagpur, Nashik, Noida, Pune, Tamil Nadu

Jobs handled -

Senior Technical Services Manager AT&T Communication Services Nov’09 – till Date

• Lead the AT&T Service Assurance business as Senior. Technical Services Manager for India Global Operations Centre, providing 24x7 service support to global enterprise/ corporate customers (IP/ Data/ Security / Voice networks) across the globe.

• Providing end to end service assurance of more than 30 Projects/Clients with a team of over 120 members.

• Responsible for Managing the Operation to exceed key performance indicators.

• SPOC for developing India Service Continuity planning by closely working with Global BCM Team.

• Responsible for maintaining high levels of customer satisfaction with respect to operational service and support to customers supported from India GCSC while increasing productivity.

• Responsible for maintaining continuous Employee Satisfaction levels.

• Responsible for delivering and demonstrating performance of network and network services are achieved and met to strict SLAs by resource planning and assignment, realtime prioritisation, and management of incidents.

• Worked continuously to improve India GCSC productivity, unit cost and performance of the operational team, including thirdparties; managing budget.

• Responsible for performing all AT&T supervisory personnel management responsibilities consistent with organizational best practices; including recruitment, induction/ mentoring, motivation/ retention, rewards and recognition.

• Responsible for supporting partners, people and mission, reporting directly to the India GCSC Service Assurance Director.

Business Account Manager (FS) Accenture Services Ltd. March’08 – Nov’09

• Serve as the single point of contact for all Application Outsourcing Projects

• Set client expectations in conjunction with the client account senior executive and manage to those expectations

• Establish formal routines for delivery account reviews with:

o Client and client account senior executives

o Outsourcing service delivery leads and commercial directors

o Relevant executives in Outsourcing Account Delivery Management Organization

o Secure an outsourcing client reference for Accenture

• Leverage industry expertise to influence client outsourcing strategies

• Manage outsourcing contract service level agreements, acting as a delivery escalation point around client priorities and issues

• Manage change orders

• Improve mobilization and transition costs in conjunction with service delivery

• Participate in the outsourcing account quality review process

• Achieve headcount reductions and efficiencies in conjunction with service delivery

• Drive the succession plan and talent management for the account not just Outsourcing Account Delivery Management.

Senior Manager – IT Epicentre Technology Pvt. Ltd, Mumbai Nov’07 March’08

• Actively involved in setting up ITSM & ITIL processes for ISO 27K & ISO 20K certification.

• Developed Training program for Technology Team.

• SPOC for all delivery & operational issues

• To drive key issues.

• Reviewing Team performance and improve responsiveness.

• Ensure that issues are tracked and solved.

• To log team performance in terms of KPI.

• Adhere to SLA’s and drive the escalation to closure.

• Best practices being developed constantly to enhance performance and visibility.

• Trained team members, as appropriate, to develop skills and confidence and on work processes.

• Facilitated numerous learning programs for team members.

• Developed comprehensive testing procedures and documentation for internal use.

Technical Service Manager IBM – GSDC India, Bangalore April 05 – Nov’07

• Actively involved in setting up GNMC and attain the certification.

• SPOC for all delivery & operational issues.

• Leads team on outsourcing service delivery and commercial management.

• Sets and manages client expectations and commitments; develops action plans.

• Oversees client business events and objectives.

• Addresses performance issues with client; manages service quality with service delivery..

• Manage people and their career development, with a focus on building capability to deliver other similar IBM ITDGD Transformational Outsourcing deals.

• Actively engaged in identifying and executing Solution Realization programs.

• Streamline and then transform the organization and its capabilities to deliver far more cost effective services within the context of IBMs ITDGD service model.

• Established the target service environment and organization, and transition into it.

• Implement continuous improvement and performance maximization programs.

• Actively involved in the Transition of OISANZ operation to GSDC India. .

• Managed IBM’s Shared Network Infrastructure as per GSNI security Standard.

• Developed comprehensive testing procedures and documentation for internal use.

Network Consultant HP India Ltd. Bangalore Feb 03 – April 05

• Troubleshoot HP’s Hybrid network having ATM and Frame Relay Backbone along with Domestic, International, Split, and LAN / WAN, ISP Links, VSAT Links and IPLC / ISDN Backup Link by accepting events from EWM, BLT and Email notifications.

• Monitoring ATM /FR and IPLC links problem using various Monitoring tools namely Vitalnet, InMon, top talker Script, HPOpen view.

• Troubleshoot routing problem in IGP OSPFEGP BGP using guideline of HP’s routing architecture,

• Configure policy based routing within HP, Service Providers and Business Partners in AP region.

• Configure rate limit / Traffic Priority using QoS and bandwidth management using Packet Shaper

• Administration of AP region DNS using HP’s DNS architecture, IP Address Space, host name and host file management for various sub domains used within HP in AP region Delegated by HP Hostmaster.

• Configuration and administration of Blue Coat webcache, Cisco Cache Engine, Iron foundry load balancer.

• Configuration and Administration of Check Point NG, Cisco PIX Firewall, TACACS+, Socks.

• Capacity Analysis of network devices, link utilization, network performance using NNM tools like Vitalnet, InMon, and HPOpen view.

• Coordinating team of expert Network Engineer for managing AP region Network by providing 24x7 Level 3 support to meet SLA of HP’s various business groups and partners.

• Coordinating with TierIV AP network team in Singapore for network restructuring, Network Upgrades, Network Enhancements of pre merger/ postmerger HPCompaq Networks as per the TCM.

• Coordinating with Business Partners, Internal Clients for their Business needs and provide a reliable, scalable, secure and economical network solution.

• Coordinating with CISRT (HP Security Response Team) for security related issues, and implemented IOS upgrades, IOS Patch upgrade, Firewall configuration, SNMP configuration, Accesslist configuration, Cache Flow filtering, Vulnerable assessment and network scanning to detect virus infected machines in AP region.


CINORI Mississauga, Ontario, Canada March 02 – Dec 02

• Configured Windows 2000 server with WINS, DNS, Routing and Remote access and DHCP, File and Print services for VPN connectivity.

• Configured IGRP on the Cisco 2500 router with Frame Relay, Creating Vlans on 2900 Series Switch for different department

• Configured Windows 9x and XP for accessing Network Services and Internet.

• Configured XP as VPN client for accessing the Network Services.

• Installed and configured Business Version 32 LAN Pack version for 5 users.

• Configured VPN connectivity with five locations and updated WINS, DNS server of the corporate.

• Responsible for the daytoday activities of the network and resolve the issues.

• Installed Norton Anti – Virus Enterprise edition on Windows Terminal server.


TATA INTERNET SERVICES, Mumbai, Andheri, India Oct 00 – Nov 01

 Administration of DNS server, Exchange Server 5.5.

 Configure OSPF as an IGP with the total of 70 areas in 30 POP locations with NSSA, Stub Area, Totally stub area with Virtual Links and Gigabit backbone. Configured BGP as an EGP with upstream provider in multihomed environment like C&W, Teleglobe, and Astra. Planned, Designed, tested and Implemented IP Addressing in complex multihomed Network.

 Commissioned E1/R2, E1/PRI from various tandems exchanges. Monitor E1/R2 connectivity for company’s corporate Pop’s.

 Created implemented routing policy, Security policy on Intrusion Detection System.

 Kept the Internal as well as External Network Secure by configuring PIX Firewall series 515 with fail over, NAT, AAA Authentication and documented the same for future use.

 Configured VPN solutions like GRE tunneling, IPSEC.

 Configured Quality of Services for the company’s MPLS VPN backbone for the clients

 Installed and configured NMS package Cisco works 2000 and MRTG at the Central NOC to monitor the entire TISL network.

 Configured Routers for Asynchronous / ISDN Dial in and Dial out using legacy DDR, bandwidth on demand. Configured the router for dial back up with ISDN BRI / PRI.

 Maintained an uptime of 99.9 related to ingress and egress routing all over the autonomous system.

 Troubleshooted complex BGP, OSPF and router related problems.


GLOBAL ECOMMERCE. Mumbai, India Aug 00 Oct 00

• Installation of different MTAs on Client Place as per the requirement.

• Troubleshoot Modem Related Problems.

• Troubleshoot the MTA related Issues, e.g. Corrupted address book, email corruption. Upgradation from Single user MTAs to multi user MTAs.

• Provide training to the end user to understand the operation of MTAs.


RETORT SOFTWARE PVT.LTD. Mumbai, India Oct 99 Aug 00

• Troubleshooted Network related issues.

• Troubleshooted Linux based Proxy, mail & autodialler, firewall related issue.

• Installed Cisco 2500 series routers and configured them according to the client’s requirements.

• Installed, configured users / groups at clients site and Internet connectivity with PSTN / ISDN.

• Configured client’s desktop to access mail, Internet and intranet related services.


NETLINK COMPUTER & SERVICES, Mumbai, India June 93 Oct 99

• Hardware Support Engineer.

• Assembling & servicing Computers & Peripherals.

• Installation, Configuration and Maintenance of desktops and servers.

• Support Hardware and Software related support calls.