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Profile Id: 114458    8-Dec-2012
 
 
Title:   Freelance Callcenter, bpo ,technical advisor
Name:   ARINDUM MITRA (Master in computer application)
Location:   New delhi - new delhi -
VIEW COMPLETE CONTACT DETAILS
 
 
Agents  
  • call center
  • bpo
  • technical support
 
 

Dear Patron ,

I prefer type of work - Part-Time Full-Time Contract Basis. Expecting remuneration in terms of Hourly Basis of appx. Rs.Negotiable Per Hour.

My Skill - 3 years of experience in international voice process for clients like apria heathcare,creditone bank, shoreline. area of specialization computer networking ..

My prefered location for assignment - Anywhere, Ahmedabad, Amritsar, Delhi, Gurgaon, Noida

I as a company deals in - International voice ,web,chat, collections, technical support. .

Jobs handled -

WORK EXPERIENCE: ►. Worked with Vee Em INFOCENTER as a Customer care Officer in USMORTGAGE

Process from January 2008 to may 2009.

► Worked with Intelenet Global Services as a Senior Customer care Executive .(Since October 2009 TO march 31 2011).

► Currently working with ienergizer as a senior customer care executive since September 2012 till date.( Part time).

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Job description:

Responsibilities at Vee Em INFOCENTER

Process – Us outbound process

Process name Us Mortgage process

Client converimax, shoreline



• Answered customer’s enquiries using the standard guidelines.

• Analyzed the sales targets and met it under a predetermined deadline.

• Answered the customer questions, approved transactions and resolved customer service dissatisfaction.

• Handled and resolved customer complaints

• Captured customers and corporations information accurately.

• Managed administration.

• Processed orders, forms, applications and requests.

Responsibilities at Intelenet Global Services

Process Inbound collections/customer service.

Process Name PPMC

Client Apria Healthcare

• Answering Inbound customer’s enquiries using the standard guidelines.

•Handling Customer complains, Processing payments and Adjustment of payments on Customer’s Account.

•Updating Insurance ,taking new orders if necessary.

•Meeting collections on customers account as per deadline.



Responsibilities at Ienergizer

Process Inbound customer Service

Process Name Vegas

Client Credit one Bank



• Answering Inbound customer’s enquiries using the standard guidelines.

• Meeting Collections target on Past due accounts.

• Updating accounts information and processing adjustments on accounts if required.

• Generating Leads for marketing offers.


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